Conflict Is Not the Enemy. Avoidance Is.

Walk into any struggling organisation and you will rarely find too much conflict. You will find too little of it — or rather, too much of it happening in corridors, in silence, in resignations nobody saw coming.

Healthy teams surface tension early and work it through. Dysfunctional ones defer it until it detonates.

Learning to defuse conflict is not a soft skill. It is the operating system of every high-functioning team we have ever worked with.